We're Hiring!

September 2, 2019

HopeLine is proud to announce we are hiring part-time Crisis Line Advocate positions in addition to a new Volunteer Manager position made possible by the North Carolina Governors Crime Commission.


The job descriptions are detailed below. To apply, please send a cover letter, resume, and 3 references to hopelinejobs@gmail.com. For any questions or concerns, please email the Executive Director, Lauren, at director@hopeline-nc.org or call 919-832-3326. 

HopeLine, Inc.

Job Description


Position: Crisis Line Advocate (CLA) Part-Time

Reports to: Executive Director, Program Coordinator & Volunteer Manager

Scope: The Part-Time CLA is responsible for HopeLine Crisis Line and Text Line coverage during shift times that are traditionally difficult to cover with volunteers. Shift times will primarily be evenings and weekends. This position is also responsible for assisting the Program Coordinator and Volunteer Manager with volunteer training and orientation, and in helping to create and facilitate supportive relationships with volunteers. Official schedule will be set after an applicant is chosen and will be subject to change to reflect the needs of HopeLine. Advocate will work 15 – 20 hours a week at a rate of $12.50 per hour. 


Key Duties & Responsibilities: 

Examples of key responsibilities are interpreted as being descriptive and not restrictive in nature.

  1. Use HopeLine training to respond to incoming crisis calls and texts of crime victims

  2. Complete Reassurance Calls during appropriate hours

  3. Complete call reports, call exceptions, and other reporting needs

  4. Embody the HopeLine mission and Active Listening philosophy

  5. Participate in new volunteer training classes, internships, and orientation processes

  6. Participate in volunteer recognition/ retention events

  7. Abide by all HopeLine policies and procedures

Specific Requirements:

Candidate should possess the ability to be communicative, reliable, computer literate, comfortable with technology and the use of standard HopeLine programs and networks. Applicant must be trained and show proficient skill in HopeLine specific Active Listening. If candidate chosen is not HopeLine Active Listening trained, there will be compensation to complete training. Should possess excellent communication skills and be very comfortable with challenging/ recurring callers and texters. Applicant should be extremely organized, self-motivated, be able to multi-task. Applicant will directly work in partnership with the Volunteer Manager, Program Coordinator, and Executive Director to achieve HopeLine’s mission.

HopeLine, Inc.

Job Description


Position: Volunteer Manager

Reports to: Executive Director & Program Coordinator

Scope: The Volunteer Manager is responsible for the management and supervision of new and current volunteers within the organization. The primary responsibility is to provide support and structure for volunteers to ensure optimal crisis line coverage to serve crime victims across North Carolina. The Volunteer Manager will work closely with the Program Coordinator and serve as a liaison between volunteers and upper management. The Volunteer Manager works with other staff to support volunteers as a necessary part of service provision and will execute all responsibilities in good faith and in line with HopeLine’s mission. The Volunteer Manager is a salaried position compensated at $28,000 - $32,5000 based on experience.


Key Duties & Responsibilities: 

Examples of key responsibilities are interpreted as being descriptive and not restrictive in nature.

  1. Disseminate information to volunteers timely and effectively

  2. Assist Program Coordinator in new volunteer training classes

  3. Cultivate positive and supportive relationships with and between volunteers to provide community and accountability

  4. Coordinate/supervise volunteers to ensure shift coverage and accuracy of records/data

  5. Coverage of crisis line/ text line when gaps are identified

  6. Participate in volunteer recruitment, retention, recognition, and fellowship

  7. Serve as a liaison between volunteers and Program Coordinator/ Executive Director so that necessary support and intervention can be provided

Specific Qualifications & Requirements:

  1. HopeLine volunteer training with the ability to respond to crisis calls and texts with no supervision

  2. Bachelor’s degree and/or 1-3 years of experience

  3. Transparent and high integrity leadership skills

  4. Strong organizational abilities including planning, delegating, program development and task facilitation

  5. Skills to collaborate with and motivate volunteers and staff

  6. Strong written and oral communication skills

  7. Strong interpersonal skills










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