Volunteer

HopeLine is always looking for additional volunteers to add to our team! HopeLine volunteers provide confidential listening services, crisis and suicide intervention, and information referrals to the community.

Volunteer Application | Download

What are the requirements for volunteering on the Crisis Line?

Volunteers must be at least 18 years of age to volunteer on our crisis lines. You do not need a background in psychology, social work, counseling, or other related field to volunteer at HopeLine. To serve on our crisis lines you must go through HopeLine 40 hour training class in Raleigh, NC. We ask that all new volunteers commit to at least 12 hours per month of service on the lines for a minimum of 9 months after training.

I don’t want to serve on the crisis lines are there other ways I can support HopeLine?

YES!! There are many ways to support HopeLine outside of our crisis counselor opportunites. More opportunities are listed below but we are always open to creative ways to engage with our community, please contact a staff member and share your ideas with us!

  • Make a financial contribution or Inkind donation | More Info
  • Consider joining HopeLine‚Äôs Board of Directors | More Info
  • Host an event for HopeLine that may include awareness and fundraising activities  | More Info
  • Invite HopeLine to speak at your school, church, book club, ect.
  • Share your testimony on how HopeLine has helped you or someone you know

What kind of training is provided to volunteers?

At HopeLine, we do our best to prepare you for answering crisis calls. We provide extensive training, including over 40 hours of instruction with experts in our community and internships with experienced volunteers. The training focuses on active listening and crisis intervention while addressing topics that may come up in calls, such as depression, family violence, death and dying, interpersonal relationships, mental illness, and suicide. This training is required to serve on HopeLine’s Crisis Line and Teen Talk Line. You may also serve as a Reassurance volunteer by scheduling a 1 hour training session in our office. All training is done in Raleigh, NC- but once trained there are opportunities to serve from home.

How do I apply?

The first step to volunteering with HopeLine is to fill out our volunteer application. To apply for a volunteer position, download our Volunteer Application, complete all sections, and email it to volunteer@hopeline-nc.org or mail it to the address below.

HopeLine Volunteer Coordinator

PO Box 10490

Raleigh, NC 27605

Volunteer Recruitment Process

All volunteers must submit an application of interest to begin our volunteer process. Following their application they will have a phone interview with our Volunteer Coordinator to ensure they have a good understanding of HopeLine and our policies. If we believe they will be a good fit for the organization we invite them to join our training class. To volunteer on the crisis lines or TeenTalk Line you must go through our 40 hour training class which runs for 5 weeks. We host them on Monday and Wednesday evenings from 6:00 – 9:00 pm or Saturdays from 9:00 am – 3:30 pm. After completing the course each volunteer must complete 2, four-hour internships in the office with a seasoned volunteer or staff member. Once they have completed this training they are able to sign up for shifts at their convenience. We do ask that they complete a minimum of 12 hours each month for 12 months. These classes are held in person in Raleigh, NC.

Who do I contact if I still have questions?

If you need any additional information about the volunteer application process, the training, or the volunteer requirements, please contact the Volunteer Coordinator, at volunteer@hopeline-nc.org or call the HopeLine Business Office at (919) 832-3326.