HopeLine began in Raleigh, NC in 1970 and for over 40 years, we have offered support to our community through our free crisis line. Although HopeLine aims to support our local community we have found our number has reached far and wide across the nation. Callers will speak with a trained volunteer crisis counselor about a range of topics. Crisis counselors must take a 40 hour training class in which they are prepared to take calls such as suicide, child abuse, domestic violence, sexual assault, mental health, grief, interpersonal relationships, sexual issues, and substance abuse. HopeLine will never turn a caller away and welcomes callers to reach out to us when they need support and caring listening on any topic.

Crisis Line: HopeLine focuses on providing the community with a free and confidential crisis and suicide prevention helpline and instant messaging service. HopeLine specializes in providing suicide and crisis intervention, supportive and non-judgmental active listening, gentle and understanding discussion of crisis resolution, and referrals to appropriate community resources.  | Crisis Line: 919-231-4525 or 877-235-4525

Reassurance Call Program: This program aims to support seniors and those with disabilities living in our community. HopeLine volunteers make daily calls to senior citizens and people with disabilities who are home-bound and living independently with little or no daily contact with others. These daily calls provide reassurance and a reminder that there is a compassionate person who cares and is willing to listen. Our crisis counselors have access to the participant’s emergency contact, and will reach out to them in the event we are unable to reach a participant. The purpose of this program is to reduce isolation, increase access to community resources, and provide greater piece of mind to participants and their loved ones in efforts to allow participants to continue to live independently while maintaining their dignity and enhancing their sense of well-being. This program is free of charge, and anyone can sign up at anytime regardless of age or ability status. If you are interested in our reassurance call program please complete this form  and send it to one of our staff members  |   Reassurance Program Application

Teen TalkLine: HopeLine has recently found a strong need in our community and nation to focus on teenagers suffering with depression and suicidal thoughts. Suicide is the third leading cause of death for 15- 24 year-old’s and is an epidemic that has continued to increase. To combat this preventable death HopeLine has relaunched our Teen TalkLine which now focuses on supporting this younger community through an instant messaging service on our website. HopeLine has combined this new service with our free and confidential crisis line for teenagers to reach out to at any time when they need extra support or a listening ear.  | 

 All of these programs are provided by well trained empathetic volunteers. For more information about becoming a HopeLine volunteer please click here.

Educational Programs:  HopeLine offers many educational and speaking opportunities within our community. HopeLine is always willing to offer educational training to the community on HopeLine services, Active Listening, Recognizing Depression and Suicide, How to get Help, and sharing our community resources. Please call the business office and contact a staff member for more information and to request a speaker for your group  |  919-832-3326